Frequently Asked Questions

Everything you need to know about LUMIQ FaceLift Pro™

How quickly will I see results?

Most customers notice a visible difference within 4–7 sessions. Optimal results typically appear after 3–4 weeks of consistent use (3–5 times per week). Skin firmness and jawline definition continue to improve with ongoing use.

Is it safe for all skin types?

Yes. The LUMIQ FaceLift Pro™ is designed for all skin types, including sensitive skin. The 9 adjustable EMS intensity levels allow you to start gently and increase as your skin adapts. We recommend starting at the lowest setting.

How long should each session be?

10 minutes per session is sufficient for most areas. You can use it on your jawline, cheeks, forehead, and neck. We recommend 3–5 sessions per week for best results.

Do I need to use a serum or conductive gel?

Yes — always apply a serum or moisturiser before use. This allows the device to glide smoothly and enhances the absorption of your skincare products by up to 6x.

What is your return policy?

We offer a 30-Day Money-Back Guarantee. If you are not satisfied with your results within 30 days of purchase, simply contact us and we will process a full refund — no questions asked.

How long does shipping take?

All orders are dispatched within 1–2 business days. Delivery to Australia typically takes 5–10 business days. You will receive a tracking number by email once your order has shipped.

Is shipping free?

Yes — we offer free shipping on all orders, Australia-wide.

How do I charge the device?

The LUMIQ FaceLift Pro™ charges via USB cable (included). A full charge takes approximately 2 hours and provides multiple sessions.

Can I use it around my eyes?

Avoid direct contact with the eye area. You can use the device on the area around the eyes (crow's feet zone) with care, but never directly on the eyelids or too close to the eyeball.

Still have questions?

We're here to help. Contact us at hello@belleviaskin.store and our team will respond within 24 hours.